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Many of our items are available for immediate shipping. However, due to
seasonal availability, some orders are shipped in 7 to 10 business days
(which does not include holidays or weekends), often sooner, depending on
the part ordered and if it is in stock at our warehouses or our
distributors.
Unfortunately, we sometimes do not have a particular product in stock, and
neither do our distributors. Sohar's/ Rcpw Inc. may not receive notification
from our suppliers if an item is on backorder. If your order has not arrived
within 10 business days, please contact our Customer Service at
orders@rcpw.com, or call 800-937-7279. If your desired item or items are
discontinued or backordered for more than 4 weeks, you will be contacted at
the earliest date with the options of continuing to wait for a backordered
product, substituting it for a similar item, or receiving a full refund on
the backordered part or parts.
All orders will be shipped when all products requested are available. We
will ship orders partially or incomplete only upon request, but an
additional freight charge may apply for the partially shipped order.
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