Retired/Old Return Policy
(For orders placed before 2/20/12)
- Replacement Commercial Parts Warehouse Inc. warrants its parts to be free from defect in material and workmanship under normal use and service for a period of 30 days from date of purchase.
- Return must be returned within 14 days of receipt of your order. No returns after 14 days will be accepted.
- Liability under this warranty is limited to replacement of parts or refund. This warranty shall not apply to any part which Replacement Commercial Parts Warehouse Inc., in its sole judgment, determines whether the part has been subject to misuse or improper installation. Sohars All Season Mower Service Inc & Replacement Commercial Parts Warehouse Inc. shall not be liable for any injury, loss, or damage arising out of misuse, abuse, lack of reasonable care, or misapplication of our products.
How to make a return
Please use the Return Authorization Request.
"Special Order" Items
- We are not responsible for unseen delays for "special order" items, or production delays as they are beyond our control.
- If we have made an mistake in shipping parts, we will assume only the responsibility of purchase price, and shipping both ways. Items are to be returned in new condition and shipped in the manner we specify. You will not be charged a restocking fee.
- If we have sent you a part that is wrong, and you provided the part number, you are responsible for all return freight and any incurred expenses.
- All Returns are subject to a 25% restocking fee.
- Shipping charges are not refundable
- Returns made without an RMA may or may not receive a refund. RCPW has sole discretion whether or not to give refunds for these returns. A 35% (or higher) restock fee may apply.
- Used parts and accessories are not returnable.
- "Special Order" items are not returnable. (these include decks, bag kits, engines (including short blocks, crankshafts, etc.), accessories, catchers and other factory ordered parts)
- Electrical or related merchandise (per industry standard)
- Carburetors and carburetor parts
- Gaskets and/or seals
- Installed parts
All returns must be in original unopened and undamaged packaging with no labels or markings on boxes or packaging. Parts received with labels or writing on original packaging will be refused.
The above information may not include all information applicable to all circumstances.